14-DAY 100% MONEY BACK GUARANTEE
We want you to be fully satisfied with every item that purchase from
ZLAB Online Store. If you are not satisfied with an item that you have
purchased online, you may request for a full refund (minus the shipping,
handling or other additional charges) or one-to-one exchange within
14 days from date of invoice.
The item must be returned in good/unused condition, in original boxes,
and with all paperworks (including original invoice), parts and accessories
to ensure full credit or exchange transactions.
ZLAB Online Store reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.
RETURN RULES AND RESTRICTIONS
- The merchandise must be unworn, undamaged.
- The merchandise must be returned within 14 days from date of invoice.
- All warranty, refund or exchange requests will NOT
be processed if you cannot provide original invoices. It is your
responsibility to keep all the invoices.
- The merchandise must be returned in its original full packaging.
Do NOT, in any circumstance, place adhesive tape or sticker on either
the watch or on the original packaging.
- Shipping, handling or other additional charges are non-refundable.
- We will not accept CODs or third party billing for returned items.
- Customer is responsible for the shipping cost plus relevant insurance
charges or other cost involved with returning the product back to us.
RETURN MY ORDER
Prior to making the physical return, you must first communicate with us via
email to email@example.com
enclosing with the filled Web Return & Exchange Form
in order to obtain preliminary evaluation of your case.
Once approved, you will receive the form with authorization, then you are ready to
make the actual return.
*** Important *** Any return without our approved authorization and
the original invoice will NOT be accommodated.