Orders and Returns

About Order Instructions & Return Policy

We want you to be fully satisfied with every item that purchase from ZLAB Online Store. If you are not satisfied with an item that you have purchased online, you may request for a full refund (minus the shipping, handling or other additional charges) or one-to-one exchange within 14 days from date of invoice.
The item must be returned in good/unused condition, in original boxes, and with all paperworks (including original invoice), parts and accessories to ensure full credit or exchange transactions.
ZLAB Online Store reserves the right to charge a fifteen percent (15%) restocking fee for all returned items.
  • The merchandise must be unworn, undamaged.
  • The merchandise must be returned within 14 days from date of invoice.
  • All warranty, refund or exchange requests will NOT be processed if you cannot provide original invoices. It is your responsibility to keep all the invoices.
  • The merchandise must be returned in its original full packaging. Do NOT, in any circumstance, place adhesive tape or sticker on either the watch or on the original packaging.
  • Shipping, handling or other additional charges are non-refundable.
  • We will not accept CODs or third party billing for returned items.
  • Customer is responsible for the shipping cost plus relevant insurance charges or other cost involved with returning the product back to us.
Prior to making the physical return, you must first communicate with us via email to support@zlabwatch.com, enclosing with the filled Web Return & Exchange Form, in order to obtain preliminary evaluation of your case. Once approved, you will receive the form with authorization, then you are ready to make the actual return.
*** Important *** Any return without our approved authorization and the original invoice will NOT be accommodated.